Enquires & Frequently Asked Questions.

Have a look through some of the most commonly asked questions here at North Hills Farm. We've compiled information about our reindeer experiences, reindeer adoption, and accommodation to make your journey with us smoother. If you have more specific questions not covered here don’t hesitate to get in touch.

Frequently Asked Questions.

Explore the frequently asked questions about North Hills Farm, all carefully and thoughtfully answered below for your convenience. Find valuable and comprehensive information on our exciting activities, cozy accommodation, and everything you need to know about your upcoming visit to our enchanting and picturesque farm. We've got your curious queries covered, ensuring that you have all the necessary knowledge and insights to make the most out of your memorable experience at North Hills Farm.

General Questions

  • For our seasonal opening times please visit our contact us page.

  • No you don't need to make a reservation for general admission where you can purchase a Christmas tree, access our coffee shack & visit our Christmas cabin. You will need tickets for the all new Exclusive Reindeer Experience.

  • Tickets can be purchased through our website by navigating to the Reindeer Experience page.

  • Yes, we have toilets available, but please note that we do not have baby changing facilities.

  • Yes, there is parking available for Christmas tree customers, but spaces are limited. Ticket holders for the Reindeer experience are guaranteed parking. Check out the visiting us page for more details about parking.

  • No, we do not have a café, but we do offer a coffee shack where you can enjoy our famous hot chocolate, other warm beverages, and homemade treats.

  • Anytime, we are open 7 days a week. If you would like to avoid the crowds and have more space, We recommend you visit Monday - Thursday.

  • Although well behaved dogs are permitted on the farm via the general admission entrance, they will not be able to access the meet & greet area or in the attractions.  They will be required to be supervised at all times. 

Accessibility Questions

  • Some of the terrain is uneven and gravel. Off road type prams / pushchairs would be suitable.

  • Part of the experience terrain is unsuitable for wheelchairs but we will direct you to a different entrance so your experience can still be enjoyed.

  • Yes, we are a hill farm and there are some steep gradients. You will need to be able bodied to walk the entire attraction as the attraction is spread over approximately 300 meters.

Reindeer Experience Questions

  • Yes, you will need to visit our Reindeer Experience age to acquire a ticket to visit the all new Exclusive Reindeer Experience.

  • Tickets can be purchased through the Reindeer Experience page.

  • Unfortunately, tickets are non-refundable, and date changes are not possible.

  • Yes, this event must be pre-booked. You can book online using the link on the main event page.

  • Unfortunately not, just like all other major ticketed attractions it’s not possible to refund or transfer tickets at short notice. If you can’t make it do see if anyone else is able to take your tickets in your place.

  • Unfortunately, due to high ticket demand we are unable to amend or alter ticket dates or times after purchase. Please ensure you purchase the ticket time you wish to visit.

  • Please email the ticket team directly at info@northhillsfarm.com using your booking reference and they will look into it for you.

  • No, we offer a flat rate for all our customers.

  • Children under 12 months will be able to see and enjoy the whole experience, but the free ticket doesn’t include feeding the reindeer.

  • Yes, each person attending requires a ticket.

  • Try to arrive at least 15 minutes before your event time. If you’re really late you may miss part of the attraction and have less time with the reindeer.

  • Yes, the event will continue in all weather conditions providing it is safe to do so. Please do ensure that everyone has appropriate clothing to keep them cosy on the farm.

  • Yes, as part of the experience you will have the opportunity to offer the reindeer their favourite food. As the reindeers have many visitors over the festive season we cannot guarantee they will take food from everybody.

Have your own question? Get in touch.

At North Hills Farm, your inquiries matter to us greatly. We take pride in being available to answer any questions you may have about our farm's activities, accommodation options, or the wide range of products we offer. Our dedicated team is always ready to assist you in any way we can, providing you with the information you need to make the most of your visit or experience with us. Your curiosity and enthusiasm ignite our passion for what we do, and we genuinely appreciate your interest in North Hills Farm. Please don't hesitate to reach out to us with any inquiries you may have – we are excited to share our love for the farm and everything it has to offer with you!